Refund and Return Policy for Store
Thank you for shopping at Arka Pharma! We are dedicated to providing you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we’re here to assist you.
15-Day Return Policy
policy for all eligible products purchased from our online store. If 15 days have passed since your purchase, we regret to inform you that we can’t offer a refund or exchange.
To be eligible for a return, the item must be unused, undamaged, and in the same condition as when you received it. It must also be in its original packaging.
Returns Process
To initiate a return, please follow these steps:
- Send an email to [email protected] within 15 days of receiving your order, mentioning your order number and the reason for the return.
- Our customer support team will review your request and provide you with further instructions on how to proceed.
- If your return is approved, we will provide you with a return address where you can send the product.
- Ensure the item is securely packaged and protected against damage during transit.
- Ship the item back to us using a reliable courier service or postal service. We recommend using a trackable shipping service to ensure the safe delivery of your return. Please note that you will be responsible for the shipping costs incurred during the return process.
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the return is approved, we will process your refund within [number of days] and credit the refund amount to the original method of payment used during the purchase. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or credit card provider.
Non-Returnable Items
Certain items are exempt from being returned. These include:
- Perishable goods such as food, snacks, or treats.
- Gift cards.
- Downloadable software products.
- Personal care items (such as skincare, haircare, or hygiene products).
Please note that these items are non-returnable and non-refundable unless they are defective or damaged upon arrival.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact us immediately at [email protected]. We will assess the situation and provide you with the best possible solution, which may include a replacement, refund, or store credit.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us at [email protected]. Our dedicated customer support team will be happy to assist you.
Usage Data
At Anugraha Arka Integrated Medicine Private Limited, we aim to provide seamless international transactions for our services. Below are the guidelines for refunds and cancellations specifically for international payments.
1. Cancelling International Payments
Service Bookings:
You can cancel any international service booking (like consultations, courses, or training) up to 24 hours before the scheduled time without any cancellation fee.Non-Cancellable Services:
Once the service has been provided, or if the session is missed, cancellations will not be allowed.How to Cancel:
If you need to cancel a service, contact us as soon as possible through:- Email: [[email protected]]
- Phone: [+91 80737 37505]
2. Refunds for International Payments
Eligibility for Refunds:
You are eligible for a refund if:- A duplicate payment was made by mistake.
- A payment was processed, but the transaction failed or was not completed.
- International payment issues: If an international transaction could not be processed successfully due to network or gateway issues, we will process a refund.
Non-Refundable Payments:
The following payments are non-refundable:- Services or products already delivered.
- Digital downloads that have been accessed or used.
- Subscription payments after the trial period or once a service is activated.
Refund Process Time:
Once your refund is approved, please allow 5-7 business days for the refund to be credited back to the original payment method. The time may vary depending on the bank or payment gateway used for the international transaction.Currency and Conversion Fees:
Please note that any currency conversion fees or charges applied by international banks or payment gateways are non-refundable. We are not responsible for any extra charges imposed during the payment process.
3. Rescheduling International Services
If you wish to reschedule an international service booking (e.g., consultation or training), you may do so up to 24 hours before the scheduled time without any additional charges.
To reschedule, simply reach out to us through the contact details above.
4. Contact Us
If you have any questions or issues with your international payment, feel free to contact our support team for assistance:
- Email: [[email protected]]
- Phone: [+91 80737 37505]
We appreciate your trust in us and strive to ensure a smooth experience with our international transactions.