Refund and Return Policy

Thank you for shopping at Arka Pharma! We are dedicated to providing you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we’re here to assist you.

15-Day Return Policy

We offer a 15-day return policy for all eligible products purchased from our online store. If 15 days have passed since your purchase, we regret to inform you that we can’t offer a refund or exchange.

To be eligible for a return, the item must be unused, undamaged, and in the same condition as when you received it. It must also be in its original packaging.

Returns Process

To initiate a return, please follow these steps:

1. Send an email to [email protected] within 15 days of receiving your order, mentioning your order number and the reason for the return.

1. Our customer support team will review your request and provide you with further instructions on how to proceed.

1. If your return is approved, we will provide you with a return address where you can send the product.

1. Ensure the item is securely packaged and protected against damage during transit.

1. Ship the item back to us using a reliable courier service or postal service. We recommend using a trackable shipping service to ensure the safe delivery of your return. Please note that you will be responsible for the shipping costs incurred during the return process.

1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

1. If the return is approved, we will process your refund within [number of days] and credit the refund amount to the original method of payment used during the purchase. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or credit card provider.

Non-Returnable Items

Certain items are exempt from being returned. These include:

1. Perishable goods such as food, snacks, or treats.
2. Gift cards.
3. Downloadable software products.
4. Personal care items (such as skincare, haircare, or hygiene products).

Please note that these items are non-returnable and non-refundable unless they are defective or damaged upon arrival.

Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact us immediately at [email protected]. We will assess the situation and provide you with the best possible solution, which may include a replacement, refund, or store credit.

Contact Us

If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us at [email protected]. Our dedicated customer support team will be happy to assist you.