Return, Exchange & Refund Policy
1. Applicability
This policy applies to purchases made through the Arka Health online store or at Arka
Anugraha Hospital for physical products such as:
● Nutraceuticals, supplements, and wellness products.
● Devices, health kits, and home-care accessories.
Note: This policy does not apply to clinical consultations, procedures, or therapy sessions.
Separate service-specific policies apply to those.
2. Contact for Returns or Refunds
Please include:
● Full name and contact number
● Order number / invoice number
● Product details
● Brief description of the issue (e.g., defective, damaged, wrong item)
● Photo or video evidence, if applicable
Our support team will respond within 2 business days.
3. Return & Exchange Window
4. Eligibility Criteria
A product will qualify for return or exchange only if:
● It is unused, unopened, and in original packaging (including all seals, labels, and accessories).
● It is accompanied by a valid invoice or proof of purchase.
● It is not a product excluded under our non-returnable list (see Section 7)
5. Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or incorrect:
● Notify us at [email protected] within 7 calendar days of delivery.
● Attach clear photos or videos of the product and packaging. Once verified, we will:
● Send a replacement at no additional cost, or
● Issue a refund or store credit (if replacement unavailable).
Arka Health will bear the return shipping cost for verified cases of defect, damage, or wrong dispatch.
6. Refund Process
● Refunds will be processed through the original mode of payment.
● Once the returned item reaches our facility and passes inspection, your refund will be initiated within 7 business days.
● The refund amount will exclude original shipping or handling charges unless the return was due to our error.
● For partial returns or missing components, a proportionate deduction may apply.
7. Non-Returnable / Non-Refundable Products
For reasons of hygiene, safety, and compliance, the following items cannot be returned or
refunded once sold, except if defective or damaged:
● Opened or used consumables (nutraceuticals, powders, capsules)
● Single-use medical or wellness devices once unsealed
● Personal care items and hygiene products
● Products with short shelf life or nearing expiry
● Customized or special-order products
● Items sold on clearance or under “final sale” conditions
8. Cancellations (Before Dispatch)
● Orders can be cancelled only before dispatch by emailing [email protected] or calling +91 9448285219
● Once shipped, the order can only be processed as a return under this policy.
● A full refund will be issued for timely cancellations.
9. Exchange Requests
If you wish to exchange for another product of the same or higher value:
● Send a request to [email protected] within the 7-day window.
● If the desired replacement costs more, the price difference will be payable before dispatch.
10. Dispute Resolution & Legal Compliance
● All returns, exchanges, and refunds are governed by applicable Indian consumer protection and e-commerce laws.
● In the event of a dispute, the jurisdiction will be Bangalore, India.
● You may escalate unresolved concerns to the Arka Health Grievance Officer (contact details available on request).
11. Policy Revisions
The policy version displayed on the website at the time of purchase will apply to that transaction.
Return, Exchange & Refund Policy
Thank you for shopping at Arka Pharma! We are dedicated to providing you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we’re here to assist you.
7 -Day Return Policy
policy for all eligible products purchased from our online store. If 7 days have passed since your purchase, we regret to inform you that we can’t offer a refund or exchange.
To be eligible for a return, the item must be unused, undamaged, and in the same condition as when you received it. It must also be in its original packaging.
Returns Process
To initiate a return, please follow these steps:
- Send an email to [email protected] within 15 days of receiving your order, mentioning your order number and the reason for the return.
- Our customer support team will review your request and provide you with further instructions on how to proceed.
- If your return is approved, we will provide you with a return address where you can send the product.
- Ensure the item is securely packaged and protected against damage during transit.
- Ship the item back to us using a reliable courier service or postal service. We recommend using a trackable shipping service to ensure the safe delivery of your return. Please note that you will be responsible for the shipping costs incurred during the return process.
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the return is approved, we will process your refund within 7 days and credit the refund amount to the original method of payment used during the purchase. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or credit card provider.
Non-Returnable Items
Certain items are exempt from being returned. These include:
- Perishable goods such as food, snacks, or treats.
- Gift cards.
- Downloadable software products.
- Personal care items (such as skincare, haircare, or hygiene products).
Please note that these items are non-returnable and non-refundable unless they are defective or damaged upon arrival.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact us immediately at [email protected]. We will assess the situation and provide you with the best possible solution, which may include a replacement, refund, or store credit.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us at [email protected]. Our dedicated customer support team will be happy to assist you.
Usage Data
At Anugraha Arka Integrated Medicine Private Limited, we aim to provide seamless international transactions for our services. Below are the guidelines for refunds and cancellations specifically for international payments.
1. Cancelling International Payments
Service Bookings:
You can cancel any international service booking (like consultations, courses, or training) up to 24 hours before the scheduled time without any cancellation fee.Non-Cancellable Services:
Once the service has been provided, or if the session is missed, cancellations will not be allowed.How to Cancel:
If you need to cancel a service, contact us as soon as possible through:- Email: [[email protected]]
- Phone: [+91 80737 37505]
2. Refunds for International Payments
Eligibility for Refunds:
You are eligible for a refund if:- A duplicate payment was made by mistake.
- A payment was processed, but the transaction failed or was not completed.
- International payment issues: If an international transaction could not be processed successfully due to network or gateway issues, we will process a refund.
Non-Refundable Payments:
The following payments are non-refundable:- Services or products already delivered.
- Digital downloads that have been accessed or used.
- Subscription payments after the trial period or once a service is activated.
Refund Process Time:
Once your refund is approved, please allow 5-7 business days for the refund to be credited back to the original payment method. The time may vary depending on the bank or payment gateway used for the international transaction.Currency and Conversion Fees:
Please note that any currency conversion fees or charges applied by international banks or payment gateways are non-refundable. We are not responsible for any extra charges imposed during the payment process.
3. Rescheduling International Services
If you wish to reschedule an international service booking (e.g., consultation or training), you may do so up to 24 hours before the scheduled time without any additional charges.
To reschedule, simply reach out to us through the contact details above.
4. Contact Us
If you have any questions or issues with your international payment, feel free to contact our support team for assistance:
- Email: [[email protected]]
- Phone: [+91 80737 37505]
We appreciate your trust in us and strive to ensure a smooth experience with our international transactions.